The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.
The CCNA Voice Certification assesses skills and knowledge related to the Cisco Unified Communications Manager 8.0 (CUCM) 8.0. It is typically employed by large organizations such as governments, large companies, and colleges. Additionally, the CCNA Voice Certification assesses skills and knowledge related to the Cisco CallManager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium and small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts.
640-461: Cisco Voice Certification: ICOMM 8
Section 1 – Program Introduction
Cisco Unified Communications v8
Section 2 – Voice Essentials
Section 3 – Planning Considerations
Operating System Interaction
3-1 Basic Configuration Process
Section 4 – User Administration
4-1 Managing Users
Section 5 – Basic Features
Cisco IP Phone Overview
5-1 Phone System Configuration
Class of Control
5-2 Partitions and Calling Search Spaces
Media Gateway Control Protocol
5-3 Media Gateway Control
5-4 CME Web
Section 6 – Media Resources
6-1 Conferencing, Ad Hoc and Meet Me
6-2 Configuring Router Resources
Music on Hold
6-3 Music on Hold
Media Resource Management
Section 7 – Tools and Plug-ins
7-1 CUCM Tools
Section 8 – Troubleshooting
Flowchart and Key Points
Lab Guide – Introduction
Unity Voice Mail System
Auto Quality of Service
With Vision Training System’s e-learning system, certification has never been simpler! You can be starting your IT career or taking your current IT skills to the next level in just a few short weeks. Our award winning learning system gives you all of the benefits of a live class at just a fraction of the cost. We’re so confident that our materials will produce results; we guarantee you’ll get certified on your FIRST attempt or your money back!
Vision Training System’s courses include:
Vision Training System uses only the industry’s finest instructors in the IT industry. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.
Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. Vision Training System always focuses on real world scenarios and skill-set development.
Vision Training System’s custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding.
This will allow you to gauge your effectiveness before moving to the next module in your course. Vision Training Systems Courses also include practice exams designed to replicate and mirror the environment in the testing center. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.
Vision Training Systems has designed a world class Learning Management System (LMS) This system allows you to interact and collaborate with other students and Vision Training Systems employees, form study groups, engage in discussions in our NOW@ Forums, rate and “like” different courses and stay up to date with all the latest industry knowledge through our forums, student contributions and announcement features. This LMS is unmatched in the industry and makes learning fun and enjoyable.
Vision Training System knows that education is not a one size fits all approach. Students learn in different ways through different tools. That is why we provide Flash Cards and Education Games throughout our courses. This will allow you to train in ways that keep you engaged and focused. Each course will have dozens of Flash Cards so you can sharpen your skill-sets throughout your training as well as educational games designed to make sure your retention level of the materials is extremely high.
Vision Training System’s self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.
The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network.